In order to view .pdf files, you must have Adobe Reader installed on your machine.


September 20-22 2017
Raleigh, NC

Click here to complete the registration form and reserve your spot at the conference!

TSE Services is pleased to announce that the 2017 Member Engagement Summit is scheduled for Wednesday, September 20 through Friday, September 22 at the Renaissance Raleigh North Hills Hotel in Raleigh, North Carolina.

Based on your feedback, this year's meeting will again focus on sharing Best Practices among our group of "best in class" cooperatives and provide ample opportunities for networking and idea sharing with your peers. We anticipate the participation of dozens of cooperatives from all corners of the United States.

Agenda & Call for Presentations
This year's Summit will focus on enhancing member satisfaction and engagement in increasingly challenging times. Anticipated topics include enhancing satisfaction in times of rising energy costs, understanding your American Customer Satisfaction Index score and engaging members through local community events.

Again this year, we are seeking volunteers from our users' group to give formal presentations on how they are working to improve satisfaction at their cooperative. We welcome your ideas and look forward to hearing your proposals for these interactive sessions. If you are willing to make a presentation at this meeting, please let us know by Friday, August 4th, 2017.

Pre-Conference Workshop
Over the past few years, many of you have indicated an interest in learning more about the contents of your report. In response to your request, TSE Services will hold a pre-conference workshop designed to educate you on the content of your quarterly report. The workshop will be held Wednesday, September 20 from 10:00am to 12:00pm at the Renaissance Raleigh North Hills Hotel.

This year's event will be held at our new location: Renaissance Raleigh North Hills Hotel, 4100 Main at North Hills Street, Raleigh, NC. TSE Services has reserved a block of rooms at a special discounted rate for Engagement Summit attendees. The room rate is $194 per night and cut-off date for receiving the block discount is September 1, 2017.

To make a reservation, click on the following link:

You can also call 919-571-8773 (local) or 888-236-2427 (toll-free) and ask for the NC Association of Electric Cooperatives Member Engagement Summit group room block. Check-in is after 4 pm; check-out is before 12 noon. Complimentary Wi-Fi and complimentary parking, or valet for $12/day, $20/overnight.

Registration Fee
Member Engagement Summit attendees are charged a modest $250 registration fee for this year's event. The fee will be billed to you at the conclusion of the conference.