Prior to 2018, the Member Tracking System used a phone-only collection method. As people become more selective about answering their phones than before, a blended online and phone approach is necessary to reach members. The...
Middle Tennessee Electric is using the Front Porch Forum platform in a distinctive way and the benefits are two-fold. During each quarter in 2019, they host an online forum for 75 members to engage in topics that are important to...
TSE Services is pleased to announce the 2019 Member Engagement Summit scheduled for Wednesday, September 18 through Friday, September 20 at the Renaissance Raleigh North Hills Hotel in Raleigh, North Carolina. For nearly two...
Consider complementing your cooperative’s traditional quantitative market research with Front Porch Forums, an emerging research tool used for collecting qualitative information.
TSE Services now offers an online...
The Member Tracking System started mixed-mode surveys this year. This approach includes both phone and online surveys. This blended method helps cooperatives to continue to reach a majority of their members. New technologies on...
How well do you know your members? Serving a diverse membership presents a significant challenge for electric cooperatives. Raise your level of member understanding by participating in the 2018-2019...
Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy® Cooperatives stand as a source of power and information to their 32 million member-owners every day.
