For years, hundreds of cooperatives across the nation have gained member insights about cooperative performance from our quarterly Member Satisfaction Tracking System.
Now it's time to upgrade the reports with a new...
Raise your level of member understanding by joining the 2021 National Survey on the Cooperative Difference. This annual exploration into members opinions provides co-ops with the direct-from-member feedback about your cooperative's...
Smart devices are sweeping co-op nation with nearly one-half (49%) of members confirming ownership of at least one device, according to the 2020 National Survey on the Cooperative Difference. This number is up 18% from 2019.
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TSE Services announces the retirement of Tom Laing, Vice President, Research and Member Insights at the end of December 2020. While your core TSE Services team of Lorrie Gallego, Audrey Gould, Laura Parker and Scott Saff will...
The new year will bring new changes to the Member Satisfaction Tracking System: surveys conducted entirely online. This move comes after a three-year transition from telephone-only surveying and is spurred by the increasing costs...
On Monday, August 3, Lorrie Gallego joined the TSE Services team as Senior Analyst. Lorrie’s primary responsibilities will be the day to day management of the Member Satisfaction Tracking System and the key liaison to...
The outbreak of COVID-19 caused TSE Services to cancel this year’s Member Engagement Summit. In its place, TSE Services will be conducting a series of monthly webinars titled Knowledge on the 9th. The webinars,...
Cooperative Communications continue to be the cornerstone of Member Engagement with the Rural Electric Consumers. Preliminary results from the 2020 National Survey on the Cooperative Difference indicate the majority of members...
TSE Services recently participated in a nationwide survey of utility consumers through our research partner, Bellomy Research, located in Winston-Salem, NC. Based on our survey results from late June 2020, utility customers are...
Electric cooperative members represent a diverse cross-section of Americans. Each cooperative is unique and understanding the complexities of a diverse membership presents significant challenges for cooperative leaders. Raise...
MTEMC’s shift in focus from transactions to interactions requires strong leadership, a clearly articulated strategy and the humility to listen to both its members and its employees. While there is no silver bullet to explain their...
TSE Services is committed to supporting our members through these difficult times. We want to reassure you of our goal to honor commitments without interruption during the ongoing COVID-19 virus pandemic. Our team will carefully...
Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy® Cooperatives stand as a source of power and information to their 32 million member-owners every day.
